1. Your Statutory Rights
Under the UK Consumer Rights Act 2015, you have legal rights including:
- 30-day right to reject faulty goods
- Right to repair/replacement for defective items
- Right to price reduction or final rejection if repair fails
Our policy extends beyond these statutory rights as detailed below.
2. Return Eligibility
90-Day Return Window:
- Items may be returned for any reason within 90 days of delivery
- Products must be:
• Unused and in original condition
• In original packaging with tags attached
• Accompanied by proof of purchase
Exceptions: Personalised/custom items, perishables, and intimate products
3. Refund Processing
7-Day Refund Guarantee:
- Approved refunds processed within 7 business days of return receipt
- Refund method: Original payment card
- Allow 3-5 additional days for bank processing
Partial Refunds May Apply For:
• Items with signs of use or damage
• Missing components or packaging
• Goods not returned in original condition
4. Step-by-Step Return Process
Step 1: Initiation
Contact us within 90 days at contact@reinierverplancke.shop with:
- Order number
- Product details
- Reason for return
- Photos if damaged
Step 2: Authorization
We'll email:
- Return Authorization Number (RMA)
- US return address
- Customs declaration instructions
Step 3: Shipping
- Securely package items with RMA visible
- Use traceable international service
- Email shipping confirmation to us
Step 4: Processing
Allow 3-5 business days for inspection upon arrival
5. Return Shipping & Costs
Important Considerations:
- Customers bear all return shipping costs
- We recommend insured shipping with tracking (£15-£30 estimated cost)
- Original shipping fees are non-refundable
Customs Declarations:
- Mark as "RETURNED GOODS" with declared value ≤ £15
- Include our provided commercial invoice
- Retain customs receipt for verification
6. Faulty or Damaged Items
For defective or incorrectly shipped items:
- Contact us within 14 days of delivery
- We cover return shipping costs
- Provide photographic evidence
- Choose: Replacement (if available) or full refund
- Additional compensation considered for consequential losses
7. Refund Timeline
8. Non-Returnable Situations
Refunds may be refused for:
- Items damaged after delivery
- Products altered or used beyond testing
- Returns initiated after 90 days
- Goods without RMA authorization
- Merchandise not purchased from our store
9. Contact Information
For return enquiries:
Email: returns@reinierverplancke.shop
Phone: +44 785 5632-8945 (Mon-Fri 9AM-5PM GMT)
Processing Center:
Reinier Verplancke Returns
1726 Dormont Ln
Orlando, FL 32804 USA
Note: Do not ship returns to our UK contact address
10. Policy Updates
We reserve the right to amend this policy. Continued use of our services constitutes acceptance of revisions. UK consumers' statutory rights remain unaffected by these terms.
