1. Accepted Payment Methods
We accept exclusively credit/debit cards through PCI-DSS certified gateways:
- Visa | Mastercard | American Express
- Maestro (UK-issued cards only)
Note: We do not accept cash, checks, bank transfers, Buy Now Pay Later (BNPL), or cryptocurrency.
2. Currency & Pricing
- All transactions are processed in British Pounds Sterling (GBP £)
- Prices include UK VAT where applicable
- International cards may incur currency conversion fees from your bank
- We reserve the right to correct pricing errors (Regulation 18, UK Consumer Contracts Regulations 2013)
3. Authorization Process
- Your card is pre-authorized at order placement
- Full charge occurs upon shipment confirmation
- Failed authorizations automatically cancel orders
- Multiple authorization attempts may appear temporarily on statements
4. Payment Security
We comply with PCI-DSS Level 1 standards:
- 256-bit SSL encryption on all transactions
- Payment data tokenization (card numbers never stored on our servers)
- 3D Secure 2.0 authentication required
- Regular vulnerability scans by Trustwave®
5. Invoice Information
- Digital invoices emailed upon payment capture
- Invoice includes:
• Business VAT number (if registered)
• Itemized product costs
• Shipping fees (free for UK orders)
• Order-specific billing address
- VAT invoices available upon request at contact@reinierverplancke.shop
6. Billing Address Requirements
To prevent fraud, we verify:
- Billing address must match card issuer's records
- UK postcode validation via AVS (Address Verification System)
- Orders held for manual review if discrepancies detected
7. Declined Payments
Common reasons for declines:
- Insufficient funds
- Daily transaction limit exceeded
- International transaction block on card
- Billing/postcode mismatch
Resolution: Contact your bank or use alternative card
8. Recurring Charges
- We DO NOT implement automatic recurring billing
- Each transaction requires explicit customer authorization
- No hidden subscriptions or membership fees
9. Refund Processing
- Refunds issued to original payment card only
- Allow 7 business days for processing + 3-5 days for bank clearance
- Appear as "REINIER VERPLANCKE REFUND" on statements
10. Dispute Resolution
For billing errors:
- Contact us within 30 days at billing@reinierverplancke.shop
- Provide: Order number, transaction ID, and bank statement
- Investigations completed within 14 business days
- Escalate unresolved disputes to Financial Ombudsman Service (UK)
11. International Card Notice
Non-UK cards may experience:
- Currency conversion fees (1-3% typically)
- Cross-border transaction fees
- Pre-authorization holds up to 7 business days
Contact your bank for fee structures before ordering
12. Policy Updates
We reserve the right to modify payment methods or security protocols with 30 days' notice. Continued use constitutes acceptance of revised terms.
13. Contact Information
Billing Support: billing@reinierverplancke.shop
Phone: +44 785 5632-8945 (Mon-Fri 10AM-4PM GMT)
Legal Address:
Reinier Verplancke
1726 Dormont Ln
Orlando, FL 32804 USA
