Warranty Replacement Policy

1. Warranty Coverage

We provide 24-month limited warranty from delivery date for manufacturing defects:
- Applies only to products purchased through reinierverplancke.shop
- Covers material/workmanship defects under normal use
- Extends beyond UK Consumer Rights Act 2015 requirements
Exclusions: Damage from misuse, accidents, modifications, or wear from normal use

2. Warranty Validation Requirements

To process claims, provide:
- Original order number
- Dated proof of purchase
- Photos/video of defect
- Product serial number
- Completed Warranty Claim Form

3. Claim Process Timeline

4. Replacement Shipping

For approved claims:
- Free expedited shipping to UK addresses
- 3-5 business day delivery via tracked service
- Customs clearance handled by us
- Return shipping for defective items covered

5. International Warranty Limitations

As a US-based business serving UK customers:
- Replacement units ship from US warehouse
- UK recipients responsible for:
  • Customs declarations
  • VAT payments on replacement value
  • Providing accurate HS codes
- We supply commercial invoices for customs

6. Repair Service Option

For complex products:
- Pre-paid return label provided
- Average repair time: 10-15 business days
- 90-day warranty on repaired components
- Data preservation not guaranteed during repair

7. Replacement Conditions

- Identical or superior model substitution
- New or refurbished units at our discretion
- Warranty period not extended for replacements
- Original product must be returned within 14 days

8. Statutory Rights Statement

This warranty supplements your UK statutory rights:
- Consumer Rights Act 2015: 30-day right to reject faulty goods
- Right to repair/replacement if defect appears within 6 months
- Right to price reduction after failed repair attempt
Our policy provides additional coverage beyond these legal minimums.

9. Non-Warranty Service

For out-of-warranty products:
- Flat-rate diagnostic fee: £35
- Repair estimates provided after assessment
- Parts + labor charged at cost
- Shipping costs borne by customer

10. Warranty Transferability

- Applies only to original purchaser
- Non-transferable to secondary owners
- Proof of ownership transfer required for exceptions

11. Warranty Void Conditions

Coverage nullified by:
- Removal of serial number labels
- Unauthorized modifications/repairs
- Commercial/rental use
- Acts of nature (floods, fires, etc.)
- Damage from improper voltage conversion

12. Claim Submission

Email: warranty@reinierverplancke.shop
Phone: +44 785 5632-8945 (Mon-Thu 8AM-4PM GMT)
Returns Address:
Reinier Verplancke Warranty Center
1726 Dormont Ln
Orlando, FL 32804 USA
Include RMA# on all packages

13. Warranty Disputes

Unresolved claims may be escalated to:
- UK Citizens Advice
- Motor Ombudsman (for vehicle products)
- Small claims court in England/Wales